Your Property, Our Priority.
At Arcton, we combine expertise with a client-first approach to offer seamless property management. Specialising in North-West and Central London, we focus on maximising value for our clients at every stage of their property investment journey. When you choose our management service, you can rest assured that any issue, from a dripping tap to an emergency flooding situation, is our responsibility, not yours.
Our Management Services
Full Management Service
Our comprehensive management service includes everything needed to maintain your property and ensure your tenant's home runs smoothly. From tenant sourcing and referencing to drawing up tenancy agreements and collecting rent, we handle it all. We pride ourselves on offering a high-quality service with the following key benefits:
- We field all tenant calls, providing a 24/7 point of contact.
- We use our expertise to determine the most cost-effective solutions for property maintenance.
- As major customers of trusted plumbers, builders, and decorators, we secure excellent work at competitive prices.
- We conduct regular management visits to ensure your property remains in optimal condition.
- This additional level of service often attracts higher-quality tenants and leads to better rental returns.
If you have preferred maintenance contractors, you are welcome to specify them. However, should we be unable to reach your chosen suppliers or they are unavailable, we will use our trusted network to minimise any inconvenience to your tenants.
Management Visits
Part of our full management service includes regular visits to your property to assess its condition and address any concerns your tenants may have. These visits provide peace of mind, helping to identify issues before they become costly or disruptive.
Please note, these visits are 'walkthroughs' to identify visible problems. They are not specialist surveys or inventory checks. If any significant issues arise that require further visits by us or specialists, additional charges may apply.
We also offer management visits for non-managed properties, available at a negotiable fee.
Routine Maintenance
Our goal is to minimise maintenance costs while ensuring that any necessary visits are both reasonable and warranted. We remind tenants of their responsibilities, including:
- Attending to everyday household tasks such as replacing light bulbs and fuses, and maintaining clear drains and gutters.
- Reporting genuine problems promptly, particularly those concerning gas, electricity, leaks, or water ingress.
- Taking preventative measures where possible, such as leaving central heating on to avoid frozen pipes during colder months.
Reporting Routine Problems
Tenants should contact our Property Managers during office hours to report any routine issues:
Phone: 020 3490 5950
Email:
Office: 19 Old Church Lane, London NW9 8TG
Our office is open from 9.00 AM to 6.00 PM, Monday to Friday, and from 10.00 AM to 2.00 PM on Saturdays.
If we are not managing your property, please ensure your tenant knows who to contact, particularly in the event of an emergency.
